Conflict Doesn’t Have to Destroy Teams.
It Can Build Them.
An interactive workshop that teaches leaders and teams how to manage conflict productively — turning tension into trust, and disagreement into growth.
"Customized workshops backed by 35+ years of leadership experience."
Why Most Teams
Handle Conflict Badly
Conflict is inevitable in any organization. Two people with different perspectives, priorities, or approaches will eventually disagree. That’s not the problem.
The problem is how conflict gets managed, or more accurately, how it doesn’t. Most leaders have never been taught how to manage conflict constructively. They avoid it, escalate it, or power through it. And the people on their teams do the same.
What Happens When Conflict Goes Underground
Unmanaged conflict doesn’t resolve itself, it metastasizes. What starts as a disagreement between two people becomes a silent rift that infects the entire team. Communication breaks down. Collaboration stops. Talented people start looking for the door.
The most frustrating part? Most workplace conflict isn’t about major issues. It’s about behavioral mismatches which are differences in how people approach conflict that nobody has ever named, discussed, or learned to navigate.
What Is Conflict Management Training?
The Improving Conflict Management workshop teaches leaders and team members how to recognize their own conflict behaviors, understand the behaviors of other team members, and develop practical skills for managing disagreements productively.
Every participant completes a Conflict Management behavioral assessment that reveals their default conflict tendencies. Through facilitated discussion, role-play, and real scenarios, participants learn to apply different conflict approaches depending on the situation rather than defaulting to the same approach every time.
What Participants Will Learn
Your personal conflict management style and its impact on others
The five conflict management modes and when each is appropriate
How to recognize and adapt to other people’s conflict behaviors
Techniques for de-escalating tension without avoiding the issue
How to have direct, productive conversations about difficult topics
Building a team culture where conflict is addressed openly and constructively
Who This Workshop Is For
Leadership teams experiencing unresolved tension or communication breakdowns
Managers who avoid difficult conversations or handle them poorly
Teams going through change, reorganization, or high-pressure periods
Cross-functional teams with recurring friction between departments
Organizations wanting to build a healthier conflict culture
Workshop Format
This workshop is delivered as an interactive, facilitated session, not a lecture. Participants engage with real scenarios, behavioral exercises, and group discussion. Every session is customized to your team’s specific challenges and dynamics.
Duration: 2.5 hours
Delivery: On-site or virtual
Group size: Typically 8-20 participants (customizable)
Includes: Behavioral assessments, training materials, one-on-one profile reviews, and follow-up action plan
What Your Team Will Gain
Clear self-awareness of personal conflict tendencies and their impact
Practical tools for managing conflict in real time, not just in theory
Reduced team tension and improved willingness to address issues directly
Better working relationships between team members who previously struggled
A shared language for discussing and resolving conflict constructively
Frequently Asked Questions
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Conflict management training teaches leaders and team members how to recognize their default conflict behaviors and develop skills to manage disagreements productively. At One On One HR, our workshop uses behavioral assessments and interactive exercises to help participants understand their conflict style and learn to adapt their approach based on the situation.
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No. This workshop teaches productive conflict management, not avoidance. In fact, one of the key lessons is that avoiding conflict often makes it worse. Participants learn how to engage with conflict directly, constructively, and with confidence.
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Absolutely. We tailor the scenarios, discussion topics, and exercises to reflect your team’s real challenges. The more context you share with us before the workshop, the more relevant and immediately applicable the experience will be.
Give Your Team a Better Way
to Handle Conflict
Conflict isn’t the enemy, poor conflict management is. This workshop gives your team the self-awareness, skills, and shared language to turn tension into productive conversation.
Or call us directly at:
(413) 237-9891
No obligation. No generic pitch. Just a direct conversation about what your team needs.
