DEVELOPING TEAMS· CONFLICT MANAGEMENT WORKSHOP
Conflict Doesn't Have to Destroy Teams. It Can Build Them.
An interactive workshop that teaches leaders and teams how to manage conflict productively, turning tension into trust, and disagreement into growth.
35+
YEARS EXPERIENCE
5
CONFLICT MODES COVERED
8-20
PARTICIPANTS PER SESSION
2.5
HOUR WORKSHOP
THE PROBLEM
Why Most Teams
Handle Conflict Badly
Conflict is inevitable. Two people with different perspectives will eventually disagree. That's not the problem. The problem is how conflict gets managed, or more accurately, how it doesn't: most leaders were never taught to manage it constructively.
Unmanaged conflict doesn't resolve itself, it metastasizes. What starts as a disagreement between two people becomes a silent rift that infects the whole team.
What This Looks Like
Communication breaking down between people who used to work well together
Collaboration stalling because nobody wants to raise the real issue
Talented people quietly starting to look for the door
The same behavioral mismatch causing friction, over and over, unnamed
THE WORKSHOP
What Is Conflict Management Training?
This workshop teaches leaders and team members to recognize their own conflict behaviors, understand others, and build practical skills for managing disagreements productively.
Every participant completes a Conflict Management behavioral assessment revealing their default tendencies. Through facilitated discussion, role-play, and real scenarios, they learn to adapt their approach to the situation instead of defaulting to the same one every time.
WHAT PARTICIPANTS WILL LEARN
Skills Your Team Can Use Immediately
1
Your Conflict Style
Your personal conflict management style, and its impact on the people around you.
4
De-Escalation
Techniques for de-escalating tension without avoiding the actual issue.
2
Five Conflict Modes
The five conflict management modes, and when each one is the right call.
5
Direct Conversations
How to have direct, productive conversations about difficult topics.
3
Reading Others
How to recognize and adapt to other people's conflict behaviors.
6
A Healthier Culture
Building a team culture where conflict gets addressed openly and constructively.
Who This Is For
✓ Leadership teams experiencing unresolved tension or communication breakdowns
✓ Managers who avoid difficult conversations or handle them poorly
✓ Teams going through change, reorganization, or high-pressure periods
✓ Cross-functional teams with recurring friction between departments
✓ Organizations wanting to build a healthier conflict culture
Workshop Format
Duration
Delivery
2.5 hours
On-site or virtual
Group Size
8–20 participants (customizable)
Includes
Assessments, materials, profile reviews, follow-up plan
Every session is customized to your team's specific challenges and dynamics.
WHAT YOUR TEAM WILL GAIN
What Teams Take Away
Leaders Consistently Report:
Clear self-awareness of personal conflict tendencies and their impact
Practical tools for managing conflict in real time, not just in theory
Reduced team tension and more willingness to address issues directly
Better working relationships between team members who previously struggled
A shared language for discussing and resolving conflict constructively
“We eventually covered over 100 leaders in our organization, all who went through 360 reviews and conflict management."
Judson Boothe
President and CEO
FAQ
Frequently Asked
Questions
-
Conflict management training teaches leaders and team members how to recognize their default conflict behaviors and develop skills to manage disagreements productively. At One On One HR, our workshop uses behavioral assessments and interactive exercises to help participants understand their conflict style and learn to adapt their approach based on the situation.
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No. This workshop teaches productive conflict management, not avoidance. In fact, one of the key lessons is that avoiding conflict often makes it worse. Participants learn how to engage with conflict directly, constructively, and with confidence.
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Absolutely. We tailor the scenarios, discussion topics, and exercises to reflect your team’s real challenges. The more context you share with us before the workshop, the more relevant and immediately applicable the experience will be.